Front Desk ($3,000 $3,800) @ Chinatown Point

Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, Tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care. We are looking for a motivated and customer-focused Receptionist with strong sales orientation to join our team.

Key Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Handle appointment scheduling, patient registration, and enquiries via phone, email, and walk ins.
• Manage clinic’s reception area to ensure a pleasant and professional environment.
• Proactively promote TCM services, packages, and memberships to patients.
• Educate patients on available treatments and wellness programmes.
• Achieve monthly sales targets for memberships, packages, and products.
• Follow up with patients to encourage return visits and package renewals.
• Manage patient records accurately and confidentially.
• Process billing, payments, and issue receipts.
• Assist the physicians to carry out the treatment plan.
• Contribute to sales efforts, including recommending suitable treatment packages or products to patients in alignment with their needs
• Provide administrative and operational support to clinic management as needed.

Requirements

• Minimum GCE O-Level or equivalent; diploma in business, healthcare, or hospitality is an advantage.
• Prior experience in reception, front desk, or customer service roles, preferably in healthcare, wellness, or spa environment.
• Strong sales and communication skills with a track record of meeting or exceeding sales targets.
• Pleasant personality with excellent interpersonal and customer service skills.
• Proficient in Microsoft Office and comfortable with clinic management systems.
• Able to work weekends and clinic operating hours (5-day work week, rostered off-days).
• Bilingual in English and Mandarin (to liaise with Mandarin-speaking patients).

What We Offer

• Competitive base salary with commission and performance bonuses.
• Staff discounts on TCM treatments and wellness packages.
• Training in TCM products and service knowledge.
• Friendly and professional working environment with career growth opportunities.