Front Office Executive (The Laurus Hotel))

Job Summary:

We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.

Primary Responsibilities:

• Deliver a seamless and welcoming check-in and check-out experience for all guests.
• Conduct lobby hosting and in-room registration as required to personalize guest arrival.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Assist with room allocation, special request and ensure guest preferences are honored.
• Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
• Monitor room inventory and manage walk-in and overbookings in line with hotel’s policies.
• Perform accurate billing and payment transactions in accordance with hotel’s procedures.
• Maintain detailed and accurate records in the Property Management System (PMS).
• Support the Front Office leadership team in training and mentoring junior team members.
• Ensure the lobby and front desk areas are clean, organized and reflective of the hotel’s brand standards.
• Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.

Requirements:

• Diploma in Hospitality Management or related discipline.
• Minimum 2–3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Proficient in hotel systems such as Opera PMS and Microsoft Office.
• Strong interpersonal and communication skills with a natural guest-first attitude.
• Ability to work well under pressure and handle multiple tasks efficiently.
• Flexibility to work shifts, weekends and public holidays.