Front Office Specialist (Hotels)

Job Summary:

We are seeking a warm and attentive Guest Experience Specialist (Front Office) to join our team. This role is responsible for delivering professional check-in and check-out services, supporting guest recognition programs, and ensuring a seamless and enjoyable stay for all guests. You’ll play a key role in creating positive first impressions and contributing to overall guest satisfaction and loyalty. 

Key Responsibilities:

• Perform efficient and professional check-in and check-out procedures. 

• Promote upselling opportunities and maintain awareness of resort-wide sales initiatives. 

• Maintain effective communication within the Front Office and with other departments, especially Housekeeping. 

• Handle guest complaints and feedback promptly and professionally. 

• Provide information on local attractions, restaurants, and city directions. 

Requirements:

• Minimum GCE ‘O’ Level or equivalent. 

• Minimum 1 year of experience in customer service. 

• Good interpersonal skills with effective multitasking and time management abilities. 

• Warm and pleasant personality with good knowledge of local city streets, restaurants, and major attractions in Singapore. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).