General Manager

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
• Speak to guests – ask for their feedback and build relationships

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
• Analyse financials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximise market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

Accountability

Reporting to the Front Office Manager, or equivalent, your primary role is to provide exceptional service to the guests in making them feel welcome to the hotel. You will typically be supervising all Front Office Assistants and Front Office Executives under your care.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience
• Experience required may vary based on size and complexity of operation
• Must speak fluent English
• Other languages preferred

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.