Govt* Customer Service Specialist - LiveChat/Calls

Customer Service Specialist / Helpdesk Support
Government Project | Office Hours | Hybrid Work Arrangement

📍 Pasir Panjang
💰 Up to $3,200 Gross + Bonus
🕒 Monday to Friday, 8.45am – 6.00pm

Join a team supporting digital services and public-facing platforms. This role is ideal for candidates who enjoy helping people, solving issues, and building a career in customer service or helpdesk support.

What We Offer
• Government Project Exposure
• Structured Training and Onboarding
• Medical & Dental Benefits + Annual Leave + Birthday Leave

Key Responsibilities
• Handle customer enquiries via phone, email, and online channels
• Provide first-level support for account-related and system-related enquiries
• Assist users with account setup, password resets, and basic troubleshooting
• Accurately document and track enquiries within the system
• Deliver a positive customer experience through timely follow-up and resolution

Requirements
• Comfortable handling enquiries through phone and email
• Positive attitude and willingness to learn

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781