Guest Experience Executive

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a highly motivated, creative and experienced Guest Experience Executive to join our team in Singapore. As the Guest Experience Executive, you will be responsible for developing and executing engaging event programs and creating high-quality content in our events activities such as birthday party, school visit, stage performance, playground activity. You will play a crucial role in coordinating and managing events and producing compelling content across various platforms. This is an exciting opportunity for a self-motivated individual with a passion for program management, content creation, and audience engagement.

Highlights of what we offer:

·      Dynamic, fun and rewarding working environment

·      Close knitted team

·      Good employee benefits (eg. medical insurance, on job training, etc.)

·      Career growth and development opportunities

Roles and Responsibilities

1.      Manage all incoming event-booking inquiries via phone, email, social media, and online channels.

2.      Clearly present event packages, emphasize key selling points, and effectively generate customer interest.

3.      Recommend suitable add-ons or upgrades that align with customer needs and enhance their overall event experience.

4.      Accurately document all booking details, including customer preferences, special requirements, and package specifications.

5.      Oversee event bookings from confirmation through completion, ensuring alladministrative and operational processes are carried out smoothly.

6.      Prepare invoices, process deposits, and follow up to ensure timely payment collection.

7.      Collaborate closely with the execution team to coordinate event setups, resources, staffing, and event flow.

8.      Serve as the primary point of contact for customers throughout the entire event lifecycle - before, during, and after the event.

9.      Ensure seamless event execution while delivering exceptional customer service at every stage.

10.  Generate and submit service orders to guarantee that all customer requirements are met.

11.  Coordinate with external vendors to arrange required services, such as décor,entertainment, and other add-ons.

12.  Track and maintain adequate inventory levels for event materials, consumables, and equipment.

13.  Support special tasks and events occasionally.

Job Requirements

1.      Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.

2.      Motivated individual who likes to explore new thing and learn new skills

3.      Excellent communication and interpersonal abilities, with a strong customer-centric approach.

4.      Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.

5.      Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.

6.      Skilled in using booking platforms, spreadsheets, and reporting software.

7.      Competent in coordinating with vendors, managing orders, and monitoring inventory levels.

8.      Flexible availability, including willingness to work weekends or during event periods as needed.