Guest Experience Executive (Pre-Opening Hotel)

Our client is seeking a passionate and service-oriented individuals to join the opening team of a new luxury hotel in Singapore. This is an exciting opportunity to be part of a pre-opening journey and play a key role in delivering personalised guest experiences while building lasting relationships with guests.

As a Guest Experience Executive, you will serve as a key point of contact for guests, ensuring their needs are anticipated, concerns are addressed promptly, and every interaction reflects exceptional hospitality standards.

Job Responsibilities:

• Welcome guests warmly and create positive first impressions throughout their stay.
• Build strong relationships with guests, particularly VIP and long-stay guests, to enhance satisfaction and loyalty.
• Anticipate guest needs and coordinate personalised services to ensure memorable guest experiences.
• Maintain a visible presence in guest-facing areas and proactively assist guests with enquiries and requests.
• Handle guest feedback, concerns and service recovery situations professionally and efficiently.
• Follow up on guest issues to ensure timely resolution and guest satisfaction.
• Maintain accurate records of guest preferences and communicate relevant information to operational departments.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage and other teams to ensure seamless service delivery.
• Support guest recognition initiatives and promote guest engagement programmes where applicable.
• Contribute ideas to enhance the overall guest experience and guest-facing environments.
• Ensure compliance with hotel policies, operational procedures, safety standards and confidentiality requirements.
• Represent the hotel professionally and uphold exceptional service standards at all times.

Job Requirements:

• Minimum 1 year of experience in guest services, front office, hospitality or customer-facing roles.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to handle guest feedback and complaints professionally and effectively.
• High level of attention to detail and strong problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Positive, proactive and service-oriented attitude.
• Familiarity with hotel Property Management Systems (PMS) is an advantage.
• Proficient in spoken and written English; additional language skills are a plus.
• Able to work rotating shifts, weekends and public holidays.

📍 Location: Central

🕒 Work Hours: 5 days work week (shift work required)

💰 Salary: Up to $3,000

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695