Guest Relations Executive

BENEFITS

·      5 Days work per week

·      44 hours weekly

·      Referral Fee (Up to $3000/-)

·      Uniform provided

·      Career Growth Opportunities

·      Employee discount of 25%

·      Birthday treat for 2pax (Worth up to $150)

·      Leave Benefits

·      Medical Benefits

RESPONSIBILITIES AND MEANS

·      Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

·      Managing Reservations, walk ins & Event bookings below 40 guests

·      Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

·      Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

·      Knowledge of Reservations/ Events Policies 

·      Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

·      Ensure that all requests are properly noted on reservation lists and followed up with 

·      Showing guests to their assigned tables 

·      Provide menu and announce server’s name

·      As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

·      Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

·      Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services 

·      Maintain constant awareness of operations and reservations on site

·      In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

·      Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

·      Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

·      Cashier duties; completing transactions, opening and closing cashier duties

·      Data Reporting; updating of sales report