Guest Relations Executive

Job Scope:

- Assign guests to tables, maximising utilisation of the space to the best advantage

- Ensure every guest is greeted warmly, seated promptly, and well attended to

- Work with Manager to receive and coordinate all reservations and special requests - Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries

- Attend to phone inquiries and ensure all reservations are confirmed

- Receive and act on feedback from all guests

- Prepare monthly report of guest comments, guest list, and report to assist business decisions

- Fully understand the operations of the restaurant and service sequence

Job Requirements:

- At least 2 years of F&B experience

- Prior hospitality or fine-dining restaurant experience is advantageous

- Team player

- Customer service-oriented mindset

- Excellent interpersonal and communication skills

- Able to multi-task in a fast-paced environmentPositive attitude with an outgoing personality

- Well-groomed and takes pride in looking good

- Great communication and excellent guest service skills

Benefits:

•Competitive wages commensurate with experience and position.

•Opportunities for career growth and development.

•13th Month Bonus.

•A positive and inclusive work environment that fosters teamwork and creativity.

•Staff meals during shifts.

How to Apply: If you're passionate about the restaurant industry and want to be part of a thriving team, we would love to hear from you!

We appreciate all applications, but only those selected for an interview will be contacted. Thank you for your interest in joining our restaurant family!