Guest Relations Executive (Hotel)

Job Description

• Perform hotel guest relations duties.
• Manage booking of club facilities.
• Perform reservations, check in and check out of room guests.
• Logs all wake-up call requests and performs wake-up calls services.
• Coordinates room reservation requests, status and updates with the Housekeeping department.
• Handle general queries and complaints.
• Handles member’s queries on their account and collects payments as when required.
• Balances all-cash/credit for rooms and miscellaneous at the close of shift.
• Organize and maintain files and records; update when necessary.
• Perform any other related duties as assigned by the management.

Requirements:

• Proficient in verbal and written English.
• Stay updated about the club events, promotion, room rates, package plan, and discounts available.
• Friendly and service-oriented personality.
• Positive work attitude, teamplayer, good interpersonal skills and ability to multitask.

Other Information

• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.