Guest Services Agent

Main Responsibilities

· To provide a courteous and professional service at all times.

· Welcome guests in a friendly, prompt and professional manner.

· To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures

· To provide information about hotel services and amenities

· To ensure all guests’ information are strictly confidential for use by authorized personnel only

· Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction

· To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

· To maintain good working relationships with your own colleagues, and all other departments.

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Requirements

· Secondary education

· A positive and keen to learn attitude

· Passion to deliver exceptional levels of guest services

· Able to multi-task and detail oriented

· Good interpersonal and communications skills

· Able to work shift, weekends and public holidays

· Competent in MS Office applications.

**We regret to inform that only shortlisted candidates would be notified. **