Guest Services Executive

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Work across reception, concierge, and executive lounge
• Welcome guests warmly and assist with arrival/departure efficiently and accurately
• Handle guest feedback with empowerment and accountability
• Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
• Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
• Collaborate with other departments to deliver memorable guest experiences
• Gain versatility through learning opportunities in the rooms division

Requirements:

• Minimum 2 years of experience in guest services or a similar hospitality role
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Proficiency in handling guest feedback and managing difficult situations
• Flexibility to work 03 rotating shifts, including weekends and holidays
• Able to serve alcohol

Candidates who are unable to work midnight shifts, fixed day shifts are available too.

If you have a passion for hospitality and love providing colourful guest experiences, we’d love to hear from you!