Logo-of-PARKROYAL-COLLECTION-MARINA-BAY,-SINGAPORE-hiring-for-jobs-in-Singapore-on-GrabJobs

Guest Services Executive

salary Salary :

$2,800 - 3,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Guest Services Executive

Duties & Responsibilities:

  • Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
  • Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
  • Manage concierge desk with enquiries and luggage assistance when required.
  • Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
  • Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
  • Maintain sufficient inventory level of Guest amenities.
  • Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
  • Project a professional image and manner with an emphasis on hospitality and Guest service.
  • Solicit and provide feedback to the Guest Services Manager on guest comments.
  • Comply with Hotel security, fire regulations and all health and safety legislation.
  • Manage VIP Group, Aircrew arrival and departure and other lobby duties.
  • Undertake tasks as instructed by the Manager on duty.

Requirements:

  • Minimum Diploma in Hospitality.
  • Minimum 2 years’ experience in a similar role, preferably in hotel industry.
  • Strong presentation, communication and interpersonal skills
  • Ability to develop strong, productive, professional relationships with internal and external guests.
  • Able to work independently and is empowered to provide prompt follow-up.
  • Able to perform shift work including weekends and Public Holiday.
Original job Guest Services Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

PARKROYAL COLLECTION MARINA BAY, SINGAPORE

Sitting in the heart of the Central Business District, PARKROYAL COLLECTION Marina Bay, Singapore is a stone’s throw away from well-loved Singapore landmarks, world-class attractions and dynamic art scene - hallmarks of a destination hotel for travelers seeking unique experiences.  Catering to...

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