Guest Services Executive

Job Duties & Responsibilities

· Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.

· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.

· Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

· Manage concierge desk with enquiries and luggage assistance when required.

· Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arranging of guest amenities.

· Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

· Maintain the required level of inventory on Guest amenities.

· Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.

· Project a professional image and manner with an emphasis on hospitality and Guest service.

· Solicit and provide feedback to the Guest Services Manager on guest comments.

· Comply with Hotel security, fire regulations and all health and safety legislation.

· Undertake tasks as instructed by the Manager on duty.

· Managing lobby, perform meet and greet and bid farewell for VIPs

· Serve your role and team in an environmentally conscious manner.

· Coach new Guest Services Agent / Executive on role and responsibilities.

· Manage VIP Group arrival and departure.

· Manage aircrew arrival and departure.

Requirement:

· Speak good English and second language desired.

· Good working knowledge of Hotel’s PMS and related software

· Able to response in replying guest email professionally

· Able to work shifts and on weekends and Public holiday