Hair Advisor

Responsibilities

• Boosting sales revenue and profitability by achieving sales targets
• Handle customer’s queries, feedbacks/complaints professionally
• Conduct professional scalp analysis; demonstrate features/ benefits of treatments, services and products
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Updating of customer’s progress in the treatment card and computer system
• Telemarketing and attending to phone calls
• Conduct regular stock-take, responsible for healthy stock level in store and stock ordering
• Provide administrative support and complete daily sales report for the outlet manager
• Assist in display of merchandise, ensuring branding alignment and standards are maintained
• Assist in other areas where necessary to ensure the smooth operation of the store
• Other ad-hoc tasks as assigned by the Supervisor

Requirements

• Certificate in any discipline
• Experience and competent in sales with minimum 3 years of relevant experience preferably in beauty industry
• Excellent communication skills (Bilingual) to liase with English and Chinese speaking customers
• Sensitive to customers’ needs and attention to details
• Strong sense of responsibility and urgency
• Be self-motivated; high stress tolerance
• Good team player, service oriented and proactive
• Willing to work retail hours, on weekends and public holidays