Horizon Club Assistant Manager

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Horizon Club Assistant Manager to join our Front Office Team!

The Horizon Club Assistant Manager supports the daily operations of the Horizon Club Lounge by ensuring excellent guest experiences, smooth operational flow, service excellence, and effective team supervision in accordance with Shangri-La standards and procedures.

Key Responsibilities

Guest Experience & Customer Loyalty

• Deliver personalised and exceptional service to Horizon Club guests throughout their stay
• Handle guest enquiries, requests, feedback and complaints promptly and professionally
• Build strong guest relationships to enhance guest satisfaction and loyalty
• Ensure guest preferences and special requests are properly recorded and acted upon

Operations Management

• Support the daily operations of the Horizon Club Lounge to ensure smooth and efficient service delivery
• Monitor arrivals, departures, room assignments and special guest arrangements
• Ensure buffet breakfast, afternoon tea and evening cocktail services meet Shangri-La quality standards
• Conduct regular inspections of guest rooms and lounge facilities to maintain operational standards
• Coordinate with Front Office, Housekeeping, Food & Beverage and other departments to ensure seamless guest experiences
• Ensure cleanliness and presentation standards of the Horizon Club Lounge are maintained at all times

Team Leadership & Development

• Supervise and support the Horizon Club team during daily operations
• Conduct daily briefings and communicate operational updates, VIP arrivals, and guest feedback to the team
• Support staff training and development initiatives to maintain service excellence
• Assist with roster planning and manpower deployment based on operational requirements
• Foster a positive and collaborative working environment within the team

Operational Controls & Administration

• Ensure compliance with hotel policies, procedures and operational standards
• Support operational reporting, administrative duties and departmental coordination
• Assist in monitoring lounge operational supplies and departmental expenses
• Follow up on guest requests and ensure service recovery actions are carried out effectively

Safety & Compliance

• Uphold hotel safety, hygiene, and security standards at all times
• Ensure compliance with emergency procedures, workplace safety practices and SFSMS guidelines

Key Requirements

• Minimum 3 years of relevant experience in Front Office, Guest Relations, Club Lounge or Hotel Operations
• Previous supervisory experience in the hospitality industry preferred
• Possesses strong supervisory, interpersonal and communication skills
• Able to work in a fast-paced environment and perform shift work, including weekends and public holidays
• Proficient in Microsoft Office applications and hotel systems
• Possesses knowledge of Front Office and Food & Beverage operations
• Passionate about hospitality and delivering exceptional guest experiences

Find your Shangri-La at Shangri-La.