Hotel Front Desk Agent [Central]

Location: Orchard

Working Hours: Monday to Friday, 9:00am – 6:00pm

Be the First Smile Guests See

Our client is a leading global hospitality company. They are looking for a passionate and service-oriented Front Desk Agent to join our hospitality team. As the face of the hotel, you will play a vital role in creating memorable guest experiences by delivering warm welcomes, seamless check-ins, and exceptional service throughout every guest's stay.

Key Responsibilities

Guest Services & Hospitality

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-in and check-out processes efficiently and accurately.
• Assist guests with enquiries, requests, and special arrangements.
• Deliver personalised service to ensure a memorable and enjoyable guest experience.
• Handle guest feedback and concerns promptly, ensuring effective resolution.

Front Office Operations

• Verify reservations, room assignments, billing details, and payment methods.
• Process payments and maintain accurate guest accounts and records.
• Manage guest correspondence via phone, email, and other communication channels.
• Coordinate luggage handling, deliveries, mail, and guest requests.
• Ensure all front office procedures and daily operational tasks are completed accurately.

Guest Engagement & Revenue Support

• Promote hotel facilities, services, and loyalty programmes.
• Identify opportunities to upsell room categories and hotel offerings.
• Provide recommendations on local attractions, dining options, and nearby amenities.
• Support initiatives that enhance guest satisfaction and maximise revenue opportunities.

Teamwork & Coordination

• Work closely with Housekeeping, Engineering, F&B, and other departments to ensure seamless guest experiences.
• Participate in shift briefings, training sessions, and team meetings.
• Maintain accurate information within the property management system.
• Support colleagues and contribute to a positive team environment.

Compliance & Safety

• Adhere to hotel policies, procedures, and brand standards.
• Ensure guest information is handled confidentially and securely.
• Follow cash handling, financial control, health, safety, and emergency procedures.
• Safeguard guest valuables and maintain high standards of professionalism.

Requirements

• Diploma in Hospitality, Tourism, or a related discipline preferred.
• 1–3 years of experience in Front Office, Customer Service, or hospitality-related roles.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Familiarity with hotel property management systems is an advantage.
• Able to multitask and perform well in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in English; additional languages are a plus.
• Willingness to work rotating shifts, weekends, and public holidays.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]