Hotel Front Desk Receptionist

Our client is seeking passionate and service-oriented Front Desk Receptionist to join the opening team of a new luxury hotel in Singapore. This is an exciting opportunity to be part of a pre-opening journey and help create exceptional guest experiences from day one.

As a Hotel Receptionist, you will be the first point of contact for guests, delivering exceptional service while ensuring the smooth operation of front desk activities.

Job Responsibilities:

• Welcome guests and provide a professional, friendly and efficient check-in and check-out experience.
• Handle guest enquiries, requests and feedback promptly while ensuring high levels of guest satisfaction.
• Verify reservation details, room assignments, rates and payment information accurately.
• Process payments and maintain accurate guest records and billing information in the Property Management System (PMS).
• Provide information on hotel facilities, services and local attractions to enhance the guest experience.
• Coordinate guest requests with Housekeeping, Food & Beverage, Engineering and other departments to ensure seamless service delivery.
• Manage guest communications through phone calls, emails and other channels.
• Promote hotel facilities, services and room upgrades where appropriate.
• Adhere to hotel policies, operational procedures, cash handling requirements and safety standards.
• Support daily front office operations and contribute to a positive and collaborative team environment.

Job Requirements:

• Minimum 1 year of experience in customer service, front office or hospitality-related roles preferred.
• Strong communication and interpersonal skills with a service-oriented mindset.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Good problem-solving and organisational abilities.
• Familiarity with Property Management Systems (PMS) will be an advantage.
• Proficient in spoken and written English; additional language skills are a plus.
• Able to work rotating shifts, weekends and public holidays.

📍 Location: Central

🕒 Work Hours: 5 days work week

💰 Salary: Up to $2,700

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695