Hotel Front Office Manager

Company Overview

NuVe Group is a collection of curated hotels offering iconic lifestyle hospitality for modern travelers, enabling guests to experience local culture and community in luxury boutique settings.

Job Summary

We are seeking an experienced and service-driven Front Office Manager to lead our guest services team in a luxury boutique hotel. This role ensures every guest enjoys a seamless, personalized, and memorable stay by overseeing front office and housekeeping functions with high service standards.

Responsibilities

• Supervise daily front office operations including guest check-in, check-out, concierge, and reservations to ensure efficient service delivery
• Deliver personalized attention and tailored services to VIP guests and repeat visitors to enhance guest satisfaction
• Manage guest inquiries, complaints, and feedback professionally and discreetly to maintain positive guest relations
• Monitor occupancy rates and room allocations, coordinating with reservations to optimize room utilization
• Oversee housekeeping operations to maintain luxury standards of cleanliness and presentation in guest rooms and public areas
• Coordinate daily room assignments, inspections, and turnaround schedules to ensure timely room readiness
• Manage housekeeping inventory including linens, amenities, and cleaning supplies to support operational efficiency
• Facilitate timely communication between front office and housekeeping teams to address room readiness and special guest requests
• Enforce hygiene, safety, and brand standards across all guest areas to uphold hotel reputation
• Lead, train, and mentor front office and housekeeping staff to deliver consistent, high-quality service and foster a guest-focused culture
• Conduct regular performance reviews and implement training programs to develop team capabilities
• Monitor budgets, cash handling, and financial reporting for front office operations to ensure fiscal responsibility
• Assist in managing housekeeping costs including labor, supplies, and outsourcing to optimize expenses
• Generate and analyze reports on occupancy, guest satisfaction, and housekeeping performance metrics to support operational improvements
• Contribute to guest service initiatives, loyalty programs, and operational enhancements to drive service excellence
• Support the General Manager in achieving service and financial goals through effective collaboration
• Collaborate with Food & Beverage, Sales, and Maintenance departments to ensure smooth hotel operations

Preferred competencies and qualifications

• Minimum 5 years of hospitality experience, including at least 2 years in a supervisory or managerial role
• Proficiency in hotel management systems such as Opera, Fidelio, or similar
• Experience managing both front office and housekeeping teams is highly preferred
• Passion for luxury hospitality and guest satisfaction

Other Information

Employment Benefits

• AWS and performance bonus
• 14 days annual leave
• Birthday leave
• Medical and dental benefits
• Other allowances
• Managerial benefits