Housekeeping Supervisor

About the job

• Inspect guest rooms, public areas, and pool after cleaning to ensure compliance with quality standards.
• Run sold room reports to verify room status, identify discrepant rooms, prioritize cleaning, and update departing room statuses.
• Assist Housekeeping management in daily operational activities and staff coordination.
• Act as liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry departments to resolve room discrepancies.
• Document and communicate issues with discrepant rooms to the Front Desk and next shift team.
• Prepare, distribute, and communicate changes in room assignments efficiently.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company safety and security policies; report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications as mandated.
• Maintain a clean, professional uniform and personal appearance.
• Protect company assets and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs, including assisting individuals with disabilities.
• Communicate clearly and professionally with guests and colleagues.
• Develop and maintain positive working relationships; listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards consistently.
• Perform other reasonable duties as assigned by Supervisors.

Preferred competencies and qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None