Housekeeping Supervisor (Guest Room Team Leader)

The Guest Room Team Leader must be full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of residents.

• Establishes standards and procedures for work of housekeeping associates.
• Supervises, trains and retrains Housekeeping Associates.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Schedule and carry out periodical cleaning programs.
• Inspects apartments assigned to them for maintenance and cleanliness.
• Follow up on outstanding maintenance.
• To pay special attention to VIP apartments and residents.
• Pays special attention to sick residents.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Attends associate meetings to discuss company policies and residents' complaints.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Makes recommendations to improve service and ensure more efficient operation.
• Counsel, motivate, train and discipline employees when necessary.
• Daily checks to ensure no linen or equipment abuse.
• Immediate reporting of any damage to furniture, fitting and equipment.
• Performs cleaning duties in cases of emergency or staff shortage.