IKEA Tampines - Full Time Sales Associate

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.  We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Reporting to the Shopkeeper, the Sales Associate delivers excellent sales service to ensure high customer satisfaction and maintains IKEA merchandising standards for a positive shopping experience.

Responsibilities

• Assess customer needs to provide tailored information and solutions that enhance their home furnishing choices;
• Maintain cleanliness, tidiness, and proper display of items in the department according to IKEA merchandising standards;
• Actively promote top-selling and prioritized products by sharing detailed knowledge of features and benefits with customers and colleagues;
• Maximize sales and profitability by steering customers toward top-selling products and managing overstock or overtag items;
• Support the execution of planned commercial activities within the department to drive sales initiatives;
• Analyze and adjust sales space capacities using system parameters to ensure high stock availability and optimal product placement.

Preferredcompetencies and qualifications

• Demonstrate customer-service orientation and passion for driving business growth;
• Exhibit problem-solving skills and the ability to work independently as well as collaboratively in a team;
• Communicate effectively with customers and colleagues using strong interpersonal skills;
• Maintain physical fitness to handle physical tasks such as assembling furniture and standing during retail hours;
• Show enthusiasm for home furnishing and life-at-home details;
• Commit to working rotating shifts, including weekends and public holidays.