Inside Sales Account Manager

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

What does a great Inside Sales Account Manager do?

With a focus on the Small to Medium sized customer tier (SMB), you will manage and grow our commercial relationships with a portfolio of existing customers and win new business, via the telephone and video link. We are a growing business so you will be prepared to grow your career and enjoy yourself.

Responsibilities:

Account Management The role of the Account Manager is to retain and grow the profitable customer base and to maintain loyalty through pro-active account management. There will also be a requirement to sell new products and solutions to this customer base. This is the key part of the role and makes up 85% of the daily activities. New Business Obtaining new business with the overall objective to grow revenue. The role will focus on identifying, qualifying, driving, and ultimately closing opportunities over the telephone. This is the secondary part of the role and makes up 20% of the daily activities.

Relationships

Developing high value relationships falls across all activities. We develop relationships with customers, prospects and internally, identifying and defining customer needs, articulating the Travelport value proposition, differentiating from the competition and ultimately positioning Travelport as a strategic technology partner.

What we look for/who would prosper in this role?

· Good interpersonal skills, possessing a high degree of self-motivation, confidence, assertiveness and an ability to respond to rapidly changing environments.

· Demonstrates excellent account/relationship management, having developed, and cultivated lasting customer relationships.

· Fluent speaking and writing skills in 1 of these languages: Melayu (Malay), Cantonese and Chinese.

· Must be able to manage time effectively, work with minimum supervision and be a team player.

· Committed to excellence in Account Management, Sales, and Customer Service, and must possess reserves of energy, enthusiasm, and a positive approach.

As we evolve and grow as a business, so will you.

You will thrive within an inclusive and diverse workplace where you are encouraged to think differently, and have the courage, confidence & ambition to challenge what’s been done before, and be bold to win!