IT ASSISTANT

About the Role

We are looking for an IT Assistant to support the day-to-day operation of our IT infrastructure across the company. You will be responsible for maintaining hardware, software, network systems, security, and providing technical support to users. The role reports directly to the IT Administrator.

Requirements

• Diploma in Information Technology, Computer Science, Business Information Technology, or a related discipline.
• Minimum 3 years of relevant IT support experience.
• Experience with Windows desktop and Windows Server administration.
• Good knowledge of Microsoft Office and Microsoft 365.
• Familiarity with networking, Wi-Fi, CCTV, access control, telephony systems, and endpoint security.
• Knowledge of PHP, CSS, HTML, CMS, or website administration will be an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication skills with a positive attitude.

Responsibilities

1. Monitor system performance and ensure network, system, and endpoint security.
2. Maintain and support hardware, software, servers, and internal IT infrastructure.
3. Administer and maintain internal systems including door access, parking, and telephony systems.
4. Maintain CCTV and Wi-Fi network infrastructure.
5. Provide remote and onsite technical support to employees and customers, resolving hardware, software, and network issues.
6. Log, monitor, and resolve support requests through the company's ticketing system.
7. Maintain accurate network diagrams, floor plans, system inventories, and technical documentation.
8. Perform software installation, system upgrades, backups, and routine preventive maintenance.
9. Liaise with external vendors and service providers for IT equipment and support when required.
10. Carry out any other ad hoc duties assigned by the company from time to time.

Working Hours

• Monday to Friday 9am-6pm
• Alternate Saturdays 9am-1pm

Salary & Benefits

• Salary: S$2,500 – S$3,500 per month (commensurate with experience)
• Medical benefits
• Dental benefits
• Medical leave
• Annual leave encashment
• Revenue sharing scheme

Application

Please email your CV, recent photograph, and expected salary to [email protected].