IT Technician

First incorporated in 2003, A-Speed Infotech has grown from a small team to a reputable and reliable network systems integration service provider. Working closely with several leading-edge manufacturers and product vendors over the years, we’ve developed key relationships that have made us a Master System Integrator for leading ICT and Industrial Integration products.

Responsibilities

• Joining of Domain/Data migration
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to service issues and requests
• Setting up accounts for new users
• Perform software upgrades/patches on systems
• Service Report/Billing Report/Onsite scheduling arrangement
• Lead and coordinate onsite deployment activities, including task assignment, supervision of junior technicians, and ensuring projects are completed within the agreed timeline and service standards.
• Perform root cause analysis and provide recommendations for recurring technical issues, identifying opportunities to improve IT processes, standard operating procedures (SOPs), and end-user experience.
• Any other ad-hoc duties as assigned by the Company

Qualifications

• Open to candidates with Degree qualifications from IT related discipline
• Minimum 3 years experience
• Excellent interpersonal and soft skills for effective engagement and communication with staff and customers
• Positive attitude, thrives on exciting challenges of being a change agent