Key Account Management (AMK)

The Corporate Account Manager is responsible for developing and maintaining strong relationships with corporate clients, ensuring customer satisfaction, identifying business opportunities, and driving revenue growth. The role serves as the primary point of contact for key accounts and works closely with internal teams to deliver solutions that meet client needs.

Key Responsibilities

Account Management

• Manage and maintain a portfolio of corporate clients and key accounts.
• Build long-term relationships with clients through regular engagement and business reviews.
• Understand clients' business objectives and recommend suitable products or services.
• Ensure high levels of customer satisfaction and retention.

Business Development

• Identify opportunities for account growth, upselling, and cross-selling.
• Develop account plans to maximize revenue and profitability.
• Generate new leads through referrals, networking, and market research.
• Support tender submissions, proposals, and contract renewals.

Client Support

• Act as the main liaison between clients and internal departments.
• Coordinate with operations, technical, finance, and customer service teams to resolve issues promptly.
• Monitor service delivery and ensure contractual obligations are met.
• Escalate critical issues and manage stakeholder expectations.

Sales & Commercial Activities

• Prepare quotations, presentations, and commercial proposals.
• Negotiate pricing, terms, and service agreements within company guidelines.
• Track sales pipeline and achieve assigned revenue targets.
• Maintain accurate records in CRM systems.

Reporting & Administration

• Prepare account performance reports and sales forecasts.
• Monitor contract renewals and ensure timely follow-up.
• Maintain documentation related to customer interactions and agreements.
• Provide market intelligence and competitor insights to management.

Requirements

Education

• Bachelor's degree or Diploma in Business Administration, Marketing, Sales, Communications, or a related discipline.

Experience

• 0–5 years of experience in corporate sales, account management, business development, or client relationship management.
• Experience handling B2B clients and key accounts is preferred.

Skills

• Strong communication and interpersonal skills.
• Excellent relationship-building and stakeholder management abilities.
• Negotiation and presentation skills.
• Ability to manage multiple accounts simultaneously.

5 day week @ AMK

Maestro HR
damien lee tian hong
R1106726
16C8462