Key Account Manager

Duties and Responsibilities

1. Key Functions

• Maintaining and expanding client relationships through regular client contact and communications with Internal teams
• Renegotiation of client contracts where necessary and ensuring retention of ATPI’s client base
• Managing the profitability of existing clients
• Carrying out implementation of new clients won
• Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
• Building good working relationships with the Sales & Operations Managers and their respective teams
• Maintaining accurate records in company designated database – Microsoft Dynamics
• Assisting credit control by ensuring clients are paying to contracted terms
• Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region
• Any task as delegated by management

2. Qualifications, Key Skills and Experience

• Bachelor’s degree preferred
• 1-2 Years experience in Customer Service and Account Management
• Fluent in English, Oral and Written
• Energetic, Analytical, and Customer Focused.
• Travel Management Company (TMC) Account Management experience preferred but not essential.