Key Account Manager

Position: Guest Relationship Manager

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with VIP guests and regular patrons, ensuring high levels of customer satisfaction and loyalty.
• Act as the primary point of contact for guests, addressing inquiries, resolving issues, and providing tailored experiences.

Business Development:

• Identify and pursue new opportunities to enhance guest experiences and drive patronage growth.
• Collaborate with the marketing and events teams to develop and implement strategies for guest acquisition and retention.
• Stay abreast of industry trends, competitive landscape, and regulatory changes to provide informed recommendations to enhance guest experiences.
• Utilize market insights to develop innovative solutions that meet evolving guest needs.

Service Delivery:

• Conduct personalized service advisories, ensuring guests receive premium treatment and customized experiences.
• Organize special events, VIP table services, and exclusive experiences to enhance guest satisfaction.
• Ensure seamless coordination of all guest services, including reservations, table assignments, and special requests.
• Prepare cost estimates and proposals for VIP services and exclusive events, ensuring transparency and value for guests.

Performance Monitoring:

• Monitor guest feedback and satisfaction levels, track key metrics, and prepare regular reports for management.
• Conduct regular reviews with guests to assess satisfaction and identify areas for improvement.

Job Requirements:

• Diploma in Hospitality Management, Business Administration, or equivalent.
• A minimum of 3 years of experience in the hospitality or entertainment industry, preferably in a nightclub or similar setting.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow key guest relationships.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and lead a team.
• Proficiency in Microsoft Office and CRM software.
• Bilingual is a must.