L2 Complaint Handling Officer - Financial Services (3 Year Contract)

Job Summary

We are looking for experienced complaint-handling officers to manage thefeedback and complaints on financial institutions and practices in thefinancial industry submitted by consumers to the organization. Officers will beexpected to engage consumers empathetically, effectively and efficiently, andwork with internal and external stakeholders and regulated entities to addressconsumers’ concerns.

Responsibilities

• Engage consumers on their complaints or feedback on financial institutions and practicesin the financial industry, including responding to consumers via emails and calls
• Work with the organizations’ supervisory departments to craft clear and empathetic replies to consumers that address their concerns
• Liaise with financial institutions to ensure that they review and reply to consumers’ feedback,and submit timely updates to the organization
• Assist with case administration such as assigning cases and covering cases for officers who are away
• Participate in complaints-related projects as and when needed

Requirements

• At least 5 years of experience handling complaints in public sector or financial services sector
• Good analytical skills and understanding of sound consumer engagement practices
• Good knowledge of or keen interest in learning about financial products and services
• Keen interest in public service
• Excellent interpersonal, written and verbal communications skills
• Self-motivated, resourceful and able to work independently

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn