Leasing specialist

About Carro
Carro has carved out a reputation as Asia-Pacific’s leading online automotive marketplace. This tech unicorn is a people-centric business with over 4,500 employees in 8 markets who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?
●Join the region’s largest online automotive marketplace with offices in 8 markets.
●Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
●Formal and informal learning and development programmes to support your growth and career progression.
●Comprehensive benefits including medical, insurance and wellbeing.
●Flexible working arrangements upon request.
●Learn from some of the most experienced mentors in the technology and automotive space.
●Meet and interact with colleagues from all around Asia Pacific.
●Pursue opportunities to work at departments in other countries and regions.
●Diverse and inclusive working environment with modern workspaces.
●Engaging employee initiatives, events, and activities.

Job Responsibilities

General Duties

• Manage leasing paperwork and explaining the process to customers clearly, including all LEAP charges

• Assisting customers with their questions and concerns

• Assisting customers who have issues/ emergency/ complaints with their rental vehicle

• Backend data updating for vehicle inventory

Pre-Sales

• Attending to leasing tickets as well as recycling leads in database for business opportunities

• Recalling specific LEAP cars for resale

• Qualifying the customer needs, proposing suitable options for the customer and fixing showroom appointments

At the Showroom

• Greeting customers on arrival and walking them through inventory and package offers

• Handling test drive for the customers

• Closing the sale; If no closure, find out what is preventing the customer from confirming the lease

• Follow up with the customer on outstanding issues

At the Handover

• Explaining the features (of the car) to the customer

• Reminding customer of any notable information

• Explaining what to do in case of emergencies

• Upselling of any packages to the customer

After-Sales

• Assist customer link up with after-sales customer touchpoint

Requirements

• Minimum Diploma or equivalent

• At least 1 year sales or customer service experience (car trade experience preferred)

• Proficient in Google Suite and/or Microsoft Office

• Able to communicate effectively

Founded in 2015, Carro is Asia-Pacific’s leading online automotive marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit: www.carro.co