Luxury Client Advisor @ Changi Airport / Downtown

We are seeking a passionate and service-oriented Client Advisor to join our luxury retail team at Changi Airport/Downtown. As the face of the brand, you will deliver exceptional customer experiences, drive sales, and uphold the highest standards of luxury service within a fast-paced travel retail environment.

Key Responsibilities

• Provide personalised customer service to international travellers, ensuring a memorable luxury shopping experience.

• Achieve individual and store sales targets through professional selling techniques and product knowledge.

• Build and maintain strong client relationships, including CRM outreach and after-sales service.

• Ensure visual merchandising and store presentation adhere to brand guidelines.

• Handle cash register operations, tax-free processes, and airport retail protocols.

• Support stock management, including receiving, replenishment, and inventory control.

• Uphold all airport security and company compliance standards.

Requirements

• Minimum 1–2 years of retail or customer service experience, preferably in luxury fashion, watches, or jewellery.

• Strong communication and interpersonal skills, with fluency in English.

• Well-groomed, professional, and confident in engaging with high-net-worth and international clientele.

• Sales-driven with proven ability to meet or exceed targets.

• Flexible to work on rotating shifts, weekends, and public holidays (airport retail operates 24/7).

• Must be eligible for Changi Airport pass clearance. (Applicable for Changi Airport side), Downtown not required.

What We Offer

• Attractive basic salary with sales incentives and commissions.

• Training and career development in a global luxury retail brand.

• Staff discounts and airport employee privileges.

• Dynamic, multicultural working environment at one of the world’s best airports.