Managed Services Executive

Job Description & Requirements

Position: Customer Success

Department: Success

Company: Hello Technology Pte Ltd

Reports to: Regional Sales Leader

Type: Permanent, Full-time

This role is employed by Hello Technology Pte Ltd in Singapore, which is part of the Soprano Design Group.

ABOUT US

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

POSITION SUMMARY

Our Managed Services team plays a vital role in delivering reliable, secure, and high-quality messaging services to our clients. We ensure that our clients’ communication campaigns run smoothly while providing responsive and professional customer support. You will be responsible for end-to-end campaign delivery from setup and scheduling to monitoring performance.

This is an entry-level opportunity ideal for fresh graduates who are keen to build a career in customer support, operations, or digital communications. You will work closely with internal teams and clients to deliver campaigns, while developing strong problem-solving and communication skills.

WHAT YOU’LL DO

This includes but is not limited to:

• Configure, schedule, and send SMS campaigns according to client requirements and timelines.

• Collaborate with account managers and internal teams to ensure campaign accuracy and compliance with regulations (e.g., TCPA, GDPR).

• Implement a campaign using Soprano group existing tools to deliver to customer requirements.

• Monitor campaign performance metrics, generate reports, and provide actionable insights.

• Maintain campaign documentation, templates, and best practices for efficiency and consistency.

• Ensure all messaging aligns with brand guidelines and client objectives.

WHAT WE’RE LOOKNG FOR

Education and Experience

• Bachelor or Diploma in Business or any equivalent field.

• Open to fresh graduates with internship/entry-level customer service experience.

• Exposure to customer service, client support, or administrative roles is a plus.

Skills & Attributes

• Strong attention to detail with the ability to follow processes accurately.

• Proficient in MS Office 365 in particular Microsoft Word and Excel for document preparation, data entry, and reporting.

• Excellent written and verbal communication skills.

• Familiarity with SMS marketing platforms and analytical tools a plus.

• Analytical mindset with the ability to interpret data and optimize campaigns.

WHY WORK FOR SOPRANO:

At Soprano, we’re shaping the future of enterprise communication. Here’s what makes working with us truly one of a kind:

• Industry Leadership: Join a global leader in the CPaaS (Communication Platform as a Service) space with a customer-first approach that allows us to achieve significant results with our clients and partners, ensuring we continue to lead in enterprise communications.

• Tech-Driven Innovation: We’re passionate about building future-ready technology that fosters deeper trust, richer meaning, and stronger connections. If you love working on impactful solutions, you’ll feel right at home here.

• Global Team, Local Feel: Headquartered in Sydney, we operate across Europe, North America, South America, Southeast Asia, and New Zealand - giving you the opportunity to collaborate with diverse teams and gain global exposure.

• People-First Culture: We believe in creating a workplace where everyone feels respected, valued, and empowered to bring their best selves to work. We trust our employees to achieve and give them the tools to succeed.

• Learning and Development: As a nimble company with a global footprint, we offer unique opportunities to grow your skills, gain cross-market insights, and accelerate your career in a dynamic environment.

• Hybrid Working: We embrace hybrid work and remote roles where possible, giving you the freedom to stay connected with global teams while making space for what matters most in your life.

• Refer a Friend, Get Rewarded: Know someone amazing? Refer them to Soprano and get rewarded when they join the team permanently. Great people know great people and we give you the opportunity to influence

• Wellness that works: We provide several global benefits such as birthday leave, employee assistance program, annual wellness subsidy, down to having a fully stocked kitchen with fun office events that bring the team together.

• Supporting Parents: We know family comes first and to celebrate this major milestone, Soprano provides additional parental leave to primary and secondary carers.

People are at the core of what we do, and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationality, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and are subject to satisfactory background checks.