Management Executive

Company Introduction

Who are we?

Here at Initia Group, we aim to provide a consumer service business that is experience-based, differentiated and advantaged. As the Biggest Lifestyle Beauty Lounge, we have created a series of new concept salons that blend with lifestyle and trends through working in global teams across Singapore, Malaysia and Philippines. While you may be familiar with names such as Leekaja, Walking on Sunshine and Civasan, we are also looking to open more outlets of such fusion concepts in Malaysia. 

What is a Fast Track Programme?

During our 2 years Management Trainee Programme, candidates will undergo intensive On-The-Job Training. You will be placed in one of our renowned outlets to interact with existing employees, gain exposure to the F&B and Salon industry, as well as understand your strengths and interests better.

Career plan

Opportunities for career growth and Development Opportunities will be given within these 2 years. Candidates who successfully completed and master this programme will be promoted to Assistant Outlet or placed in other departments upon discussion. Candidates may also look forward to honing their skills further and rapidly grow to be our Manger, Outlet Manager or even Area Manager. 

What you can look forward to

1) Customized Development Programme

2) Mentoring by Experienced Managers

3) Meetings and interaction with the Management Team

4) Participate in multiple hands-on projects

5) Job rotation within management and operations

Job Description

Operations

Service Quality Management

Oversee an efficient and effective day to day operations of the branch or outlet

Participate in company's strategic planning

Assist Managers complete daily tasks (implementing new policies)

Assist Manager in evaluating performance (writing reports and data)

Understand each department's daily processes and goals

Provide quality management and administrative support

Attend customer's needs and queries.

Handle and resolve customer complaints

Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

Implement and Improve customers retention and also to bring in more new customers

Ensure to give a wonderful salon experience for each customers

Coach and develop colleagues to ensure standards are being maintained

Monitor in ensuring a clean and safe working environment

Why join us?

• Attractive and competitive salary packages

• Accelerated learning and guaranteed career growth

• Dynamic and fun working environment

• Sponsored training courses - Service leadership, Introduction to Management,

• Extensive Medical benefits

• Birthday gift voucher ($100)

• Incentives and Commission - once promoted to Supervisor

Requirements

• A degree in Management, Business, Accounting, Hospitality and Hotel management or similar fields.

• Strong verbal and written communication skills.

• Well-groomed and professional appearance that best suits the salon image.

• Outgoing, customer-oriented and passionate about serving customers.

• Knowledge or experience in management or similar fields (Beauty, Salon, F&B) is a plus.

• Can start immediately 
  

  Responsibilities

  • Provide quality Management and Administrative support

  • Oversee an efficient and effective day to day operations of the branch or outlet

  • Coach and develop colleagues to ensure standards are being maintained

  • Assist in the development strategy plans

  • Assist Managers complete daily tasks (implementing new policies)

  • Understand each department's daily processes and goals

  • Participate in company's strategic planning

  • Assist Manager in evaluating performance (writing reports and data)

  • Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

  • Implement and Improve customers retention measures

  • Attract customers by answering product and service questions

  • Ensuring a clean and safe working environment

  Qualifications & Requirements

  • Bachelor’s Degree in any field

  • Strong verbal and written communication skills

  • Customer-Oriented or Passionate about serving customers

  • Knowledge or experience in management or relevant similar field is a plus