Manager

Key Responsibilities

• Operations Management: Supervise daily operations, including booking systems, shift scheduling, and facility maintenance.
• Team Leadership: Recruit, train, and mentor massage therapists and front-desk staff. Set performance targets and conduct regular evaluations.
• Customer Service: Address client inquiries, personalize customer experiences, and resolve any complaints to maintain high satisfaction.
• Financial Oversight: Manage the shop's budget, process payroll, track sales targets, and handle daily cash balancing.
• Inventory & Compliance: Maintain stock of oils, linens, and retail products. Enforce strict health, sanitation, and safety protocols. 

Qualifications & Skills

• Experience: Typically 2 to 5 years in spa operations, retail leadership, or hospitality management. Hands-on experience as a licensed massage therapist is highly valued. 
• Certifications: Recognized diplomas or certifications in business administration, hospitality management, or massage therapy (e.g., ITEC, WSQ, CIDESCO). 
• Hard Skills: Proficient in POS/booking software, MS Office (or similar management tools), basic accounting, and inventory tracking. 
• Soft Skills: Outstanding interpersonal and conflict resolution skills, a strong grasp of business acumen, and the ability to foster a calming environment