Manager

We are seeking a dedicated and experienced Wellness Centre Manager to oversee daily operations and lead our team in delivering excellent customer service and a pleasant experience for our customers.

Job Responsibilities

• Oversee the daily operations of the wellness centre and ensure smooth business operations.
• Manage and supervise therapists, reception staff and other employees.
• Prepare staff work schedules and monitor staff attendance.
• Ensure high standards of customer service and customer satisfaction.
• Handle customer enquiries, feedback and complaints professionally.
• Monitor sales performance and implement strategies to increase revenue.
• Maintain cleanliness, hygiene and compliance with relevant regulations.
• Manage inventory, stock ordering and supplier coordination.
• Conduct staff training and performance evaluations.

Requirements

• Strong leadership and communication skills.
• Ability to work independently and manage daily operations effectively.
• Customer service-oriented with good problem-solving abilities.
• Willing to work on weekends and public holidays when required.