Membership Relationship Officer

We are seeking a dedicated and service-oriented Membership Relationship Officer to join our team. This role is key in ensuring a positive experience for our members by managing front desk operations, handling enquiries, and maintaining strong member relationships.

Key Responsibilities

• Serve as the first point of contact at the club reception / MRO counter
• Handle membership enquiries, registrations, renewals, and updates
• Attend to member feedback and complaints professionally and promptly
• Manage front desk operations, including calls, walk-ins, and bookings
• Support club events, promotions, and member engagement activities
• Maintain accurate membership records and database
• Assist with daily administrative duties and reporting
• Ensure smooth coordination with operations and other departments

Requirements

• Minimum GCE ‘N’ / ‘O’ Level / Diploma or equivalent
• Prior experience in customer service, hospitality, or membership management preferred
• Good communication and interpersonal skills
• Pleasant personality with a customer-focused mindset
• Able to work shifts, weekends, and public holidays
• Basic computer skills (Microsoft Office, email, simple systems)