Night Duty Manager

Shangri-La’s Rasa Sentosa, Singapore

Job Summary

As a Night Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience at night.

As a Night Duty Manager, we rely on you to:

• Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction
• Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience
• Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services
• Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards
• Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We are looking for someone who:

• Ability to work permanent night shifts
• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
• Experience using OPMS and related hotel front office systems to manage guest services and operations
• Experience in managing emergency response and crisis management situations
• Educational background related to hotel management is preferred

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!