Online customer service

Job summary
Resolve customer inquiries and handle requests Coordinate with sales team on customer requirements Maintain accurate records and provide on-the-job training
Job seniority: entry level
Responsibilities
• Resolve request, issues and handle customer inquiries. • Proactively coordinate with sales team on communicating on customer requirements • Achieve 90% on time delivery for customer requests • Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment. • Update and maintain accurate records on customers' status • Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email) • Providing on job training
Requirements
• Minimal prior experience welcomed • 6 day off per month • Ability to converse in both Chinese & English is required • Proactive and always seeking new ways to improve yourself and your role • Only serious candidates will be considered
Benefits
• Competitive Salary • Mentorship and On-going training • Exposure to South-East Asia Team and management