OPERATION EXECUTIVE

Key Responsibilities

• Enforce SOPs within the warehouse/delivery fleet and assist the Ops Manager with daily tasks.
• Act as the primary point of contact for drivers during transit, resolving delivery issues and communicating delays to the customer service team
• Allocate vehicles and drivers based on order volume, segregating B2B routes (bulk, scheduled) from B2C routes (high volume, last-mile)
• Plan and execute goods picking/delivery route on a daily basis according to operational needs.

Skills Requirements

• Problem-Solving: Calm under pressure; capable of handling last-minute logistical crises (e.g., vehicle breakdowns, staff shortages, sudden order spikes
• Communication: Excellent verbal skills to manage drivers, interface with customers, and coordinate with internal teams (Sales, Customer Service, Accounts.
• Leadership: Ability to lead and motivate a team of packers and drivers, fostering a culture of accountability and safety.
• Geographic Knowledge: Strong understanding of local road networks and regulatory transport laws.
• Attention to details: Focused and detail-oriented to support ever-changing operational needs. Capable of spotting picking errors, route deviations, or documentation discrepancies before they escalate into customer complaints.