Operation Supervisor

Job Summary

Supervise and lead daily cleaning operations, managing a team of 10–12 cleaners to ensure efficient scheduling, attendance, customer service, and supply management.

Responsibilities

• Supervise and manage daily cleaning operations to maintain high standards of cleanliness and efficiency
• Lead and coordinate a team of 10–12 cleaners to achieve operational goals and maintain team performance
• Create and maintain deployment schedules to optimize workforce allocation and meet client needs
• Track daily attendance and arrange timely replacements to ensure uninterrupted cleaning services
• Transport cleaners safely to various job sites to support operational logistics
• Manage attendance records and timesheets accurately for payroll and compliance purposes
• Handle customer feedback and complaints professionally to maintain client satisfaction and service quality
• Oversee inventory levels and order cleaning supplies and equipment to ensure availability and cost control
• Provide training, support, and discipline to cleaners to enhance skills, compliance, and team cohesion
• Respond promptly to emergencies or schedule changes to minimize service disruptions

Preferred competencies and qualifications

• Bilingual communication skills in English and Mandarin to facilitate effective interaction with team members and clients