Operation Supervisor

JobOverview

We are seeking a proactive and experienced Operations Supervisor (Global) to lead and manage our international courier logistics operations. This role is pivotal in ensuring the seamless movement of shipments across borders, in compliance with regulatory requirements and company standards. You will play a key role in coordinating with global logistics partners, handling airport-related operations, and driving operational excellence across our delivery network.

Key Responsibilities

• Supervise and oversee all aspects of global courier operations, ensuring efficient, timely, and secure international deliveries.
• Liaise with freight forwarders, international shipping partners, and customs agencies to facilitate smooth cross-border logistics.
• Ensure full compliance with Singapore Customs procedures and international import/export regulations.
• Manage lost and found cases at Changi Airport, coordinating with airport authorities and customers for swift resolution.
• Plan and optimize delivery routes and schedules for both domestic and international shipments.
• Support and coordinate ground operations, including warehouse handling, parcel sorting, and fleet movement.
• Operate company vehicles when required (must hold a valid Class 3 driving license for both auto and manual transmission).
• Provide training and mentorship to logistics personnel on global shipping standards, customs clearance and best practices.
• Respond to and resolve operational escalations, including shipment delays, customs issues, and customer service complaints.
• Maintain detailed records of shipments, customs documents, and incident reports to ensure traceability and accountability.
• Uphold adherence to company SOPs, international trade laws, and occupational safety standards.

Requirements

• Valid Class 3 Driving License (both automatic and manual vehicles).
• Minimum 3 years of experience in logistics, international courier services, or supply chain operations.
• Strong working knowledge of international shipping protocols, freight handling, and customs clearance procedures.
• Familiarity with Changi Airport operations, especially lost and found protocols and security processes.
• Proven ability to coordinate with overseas agents, shipping providers, and government authorities.
• Strong analytical, problem-solving, and decision-making abilities in a time-sensitive and high-pressure environment.
• Willingness to work flexible hours, including weekends and public holidays, as required by operational demands.

Preferred Qualifications

• Experience in freight forwarding, air cargo handling, or customs brokerage.
• Proficiency in using logistics management systems, global courier tracking tools, and inventory software.
• Excellent interpersonal and communication skills, with the ability to manage cross-border teams and stakeholders effectively.