Operations Executive

About the role

The Operations Executive at Wyse Active Hub is responsible for the daily floor management, vendor coordination, and seamless facility operations of our world-class venue at Perennial Business City. This role is a hybrid of venue operations (80%) and end-to-end event and programme execution (20%). You will ensure that our 32 BWF-standard air-conditioned courts run flawlessly while taking complete ownership of corporate bookings, academies, and tournament management once sales have been finalized.

This is a 1-year contract position with the opportunity for conversion to a permanent role, subject to performance and business requirements.

What you'll be doing

Venue & Daily Facility Operations (80%)

• Facility & Asset Management: Monitor conditions across all courts, oversee safety compliance, and coordinate directly with maintenance vendors.
• Booking Optimization & Support: Supervise court allocations, manage user schedules via our backend engines, resolve booking conflicts, and handle frontline customer inquiries.
• Front-of-House Excellence: Maintain premium facility presentation and smooth customer check-ins during peak hours.
• Basic Technical Backup (Good-to-Have): Provide light backend platform support and basic IT/AV troubleshooting.

Tournament & Programme Management (20%)

• End-to-End Tournament Management: Take complete operational ownership of major regional and national events. This spans pre-event layout planning, official schedules, and total floor execution.
• Post-Sales Programme Coordination: Serve as the primary operations in charge once corporate or group bookings are handed over by Sales team.
• Programme Activation: Coordinate court blockings, tracking, and operational setups for internal academies, clinics, and community initiatives like the National Day Carnival.

What we’re looking for

• Experience: Minimum 1 year of experience in sports facility administration, venue operations, hospitality, events, or customer service.
• Tournament & Operational Planning: Strong capability to manage overall tournament timelines, floor operations, and scheduling coordination.
• Problem-Solving: Strong interpersonal skills to resolve peak-hour scheduling changes, user disputes, or live tournament adjustments.
• Flexibility: Ability to work evening and weekend shifts to support peak sporting hours, also extended work hours during tournament periods.
• Traits: Detail-oriented, highly organized, and comfortable bridging physical venue floor needs with digital scheduling tools.