Operations Manager

Responsibilities

Oversee daily outlet operations and ensure smooth workflow

Coordinate staff duties and support daily manpower arrangements

Monitor service quality and ensure company procedures are followed

Handle customer enquiries, feedback, and service-related matters professionally

Support appointment arrangements, daily schedules, and operational planning

Check sales records, payment records, receipts, and basic daily reports

Maintain a clean, organised, and presentable outlet environment

Assist in inventory checking and basic stock coordination when required

Work closely with management to improve daily operational efficiency

Perform other related duties assigned by the company

Requirements

Relevant experience in operations, customer service, retail, beauty, wellness, or service industry is preferred

Able to manage daily outlet operations independently

Good communication, coordination, and problem-solving skills

Able to handle customer-facing situations professionally

Responsible, organised, and able to follow company procedures

Able to work in a fast-paced service environment

Able to work on weekends, public holidays, or shift hours when required