Operations Supervisor

Company Overview

Freight Mark Logistics (S) Pte Ltd operates from Singapore Airport Logistics Park near airline terminals. Established in 2016, it is a fast-growing supply chain solutions provider offering air and ocean freight forwarding, cross-border trucking, warehousing, and integrated logistics services with global partners.

Job Summary

We are seeking a proactive and experienced Operations Supervisor to oversee the day-to-day operational activities of our freight forwarding and logistics business. The successful candidate will be responsible for ensuring smooth execution of end-to-end logistics operations, including airfreight, sea freight, land transportation, customs clearance, warehousing, distribution, project logistics, and customer service support. The Operations Supervisor will lead operational teams, coordinate with customers, carriers, vendors, and regulatory authorities, and ensure that all shipments are handled efficiently, cost-effectively, and in compliance with company standards and local regulations.

Responsibilities

Operations Management

• Supervise daily freight forwarding and logistics operations across air, ocean, and land transportation to ensure seamless service delivery
• Monitor shipment movements to guarantee timely pickup, transit, customs clearance, delivery, and completion of shipments
• Coordinate with airlines, shipping lines, transport providers, warehouses, and overseas agents to maintain operational flow
• Oversee import, export, cross-trade, and transshipment shipments to meet customer and regulatory requirements
• Prepare and process shipping documentation accurately, including Bills of Lading, Air Waybills, permits, and customs declarations
• Manage warehousing, inventory control, cargo handling, and distribution activities to optimize operational efficiency
• Resolve operational issues, shipment delays, cargo discrepancies, and customer escalations promptly to maintain service quality

Team Leadership

• Lead, supervise, and motivate operations staff to achieve departmental objectives and maintain high performance
• Allocate workload and resources effectively to maximize operational efficiency
• Provide coaching, training, and performance guidance to develop team capabilities
• Conduct regular team meetings and monitor employee performance to ensure alignment with goals

Customer Service & Stakeholder Management

• Maintain strong relationships with customers, vendors, carriers, and business partners to support business growth
• Ensure customer requirements and service level agreements (SLAs) are consistently met
• Respond professionally and promptly to customer inquiries and operational issues
• Collaborate closely with Sales and Customer Service teams to enhance customer retention and satisfaction

Compliance & Quality Assurance

• Ensure compliance with Singapore Customs regulations, trade compliance requirements, and industry standards
• Adhere to workplace safety, security, and operational procedures to maintain a safe working environment
• Monitor and maintain service quality, operational KPIs, and customer satisfaction metrics
• Support internal and external audits as required to uphold regulatory and company standards

Process Improvement

• Identify opportunities to improve operational efficiency and reduce costs through analysis and innovation
• Implement best practices and standard operating procedures (SOPs) to standardize workflows
• Monitor operational performance and prepare management reports to inform decision-making
• Participate in digitalisation and process automation initiatives to enhance operational capabilities

Required competencies and certifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related discipline
• Minimum 3–5 years of experience in freight forwarding, logistics, or supply chain operations
• Experience handling air freight, sea freight, customs clearance, transportation, and warehousing operations

Preferred competencies and qualifications

• At least 1–2 years of supervisory or team leadership experience
• Strong understanding of freight forwarding processes and international trade documentation
• Familiarity with Singapore Customs regulations
• Knowledge of Incoterms, shipping practices, and supply chain operations
• Proficient in Microsoft Office applications and freight forwarding/logistics management systems
• Strong leadership, communication, and interpersonal skills to effectively manage teams and stakeholders
• Excellent problem-solving and decision-making abilities to resolve operational challenges
• Ability to work under pressure and manage multiple priorities efficiently

Other Information

Benefits

• Competitive salary and performance incentives
• Medical and insurance coverage
• Annual leave and statutory benefits
• Professional development and training opportunities
• Career progression within a growing logistics organisation