Order Fulfillment Coordinator

Company Overview

GBS (SINGAPORE) PTE. LTD.

Job Summary

This role manages the end-to-end Business to Business order fulfilment process, coordinating across teams to ensure accurate, timely, and compliant order processing that drives customer satisfaction and operational efficiency.

Responsibilities

• Maintain accurate pricing in the accounting system to ensure all customer quotations and orders comply with pricing policies and approved margins
• Manage inventory levels, including consignment stock at customer sites, to optimize stock turnover and support on-time delivery
• Process customer orders end-to-end by preparing quotations, validating purchase orders against pricing and stock availability, confirming delivery schedules, and placing purchase orders with suppliers to meet delivery timelines
• Coordinate with suppliers and internal teams to track order progress and ensure timely deliveries that meet customer requirements
• Communicate proactively with customers regarding order confirmations, delivery timelines, pricing details, and any changes or delays to maintain transparency and satisfaction
• Investigate product returns (RMA), coordinate return processes, document root causes, and collaborate with suppliers and teams to resolve issues and improve processes
• Provide daily customer service support by responding to enquiries about orders, product availability, and delivery timelines
• Collaborate with suppliers and internal teams to resolve operational issues and ensure smooth order fulfilment
• Perform administrative and system tasks including data updates, documentation, report generation, and record maintenance to support efficient order processing
• Align product pricing with company margin targets set by the Sales Team
• Monitor and control shipping costs to keep them within budget and aligned with company targets

Key Skills and Competencies:

• Attention to detail and organizational skills
• Effective communication and negotiation abilities
• Strong Time management and multitasking capabilities
• Proactive problem-solving and critical thinking skills
• High level of integrity with a strong commitment to transparency and compliance