Order Fulfillment Specialist

Job Objectives:

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

• Ensure on-time parts availability
• Ensure a high level of customer satisfaction
• Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities:

• Provide high quality customer service towards IMS customers
• Understand customer requirements and transform into fulfilment actions
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
• Seek alternative and innovative solutions to ensure on-time delivery of customer orders
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. 
• Hand over relevant tasks and related information to the 24/7 backup organisation.
• Other duties reasonably determined from time to time by the Company
• Provide timely, high quality responses to customer and internal requests
• Monitor key performance indicators (KPIs) related to material order activity 
• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
• Participate actively as part of the IMS local team to fulfil overall targets
• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements:

• Degree in Business, Supply Chain, Logistics,  Aerospace or have relevant working experience
• Minimum 3 years working experience
• Understanding aviation business specifically in the area of spares supply chain management
• Technical and process oriented background with the ability to understand and interpret technical documentation
• Ability to understand your customer to develop and propose creative solutions
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Strong knowledge of data analysing applications such as databases and Microsoft Excel
• Working knowledge of SAP R/3 would be advantageous