Order Processing Customer Service Executive

Job Summary

We are looking for a detail-oriented and customer-focused Order Processing Customer Service Executive to support daily customer orders, sales coordination, and logistics follow-ups. The role acts as a key link between customers, sales, warehouse, and logistics teams to ensure orders are processed accurately and delivered on time.

Responsibilities

• Accurately receive, verify, and process customer purchase orders to ensure timely fulfillment
• Enter sales orders and customer requests into internal systems such as SAP, ERP, CRM, or WMS to maintain updated records
• Respond promptly to customer enquiries regarding product availability, pricing, order status, and delivery updates to enhance customer satisfaction
• Coordinate with sales, warehouse, logistics, freight forwarders, and transport providers to ensure on-time delivery of orders
• Prepare and review invoices, delivery orders, shipping documents, and related order documentation to support accurate billing and shipment
• Follow up on pending orders, order amendments, claims, and customer issues to resolve discrepancies and maintain service quality
• Maintain accurate customer records, order details, and service history for effective tracking and reporting
• Collaborate with internal departments to ensure smooth order fulfillment and high customer satisfaction
• Assist in resolving service issues, delivery delays, and customer complaints professionally to uphold company reputation

Required competencies and certifications

• Diploma in Business, Supply Chain, Logistics, or related discipline
• Experience of 1–3 years in order processing, customer service, sales support, logistics coordination, or administrative operations
• Proficiency in Microsoft Office applications, especially Excel and Outlook
• Strong attention to detail and accuracy in order entry, billing, and documentation
• Effective communication skills to liaise with customers and internal teams
• Ability to organize and manage multiple orders and deadlines independently in a fast-paced environment
• Positive attitude and strong problem-solving skills

Preferred competencies and qualifications

• Experience using SAP, ERP, CRM, or WMS order management systems
• Skills in order fulfillment and sales order processing
• Customer service support expertise
• Logistics coordination experience
• Knowledge of delivery and shipment documentation preparation
• Ability to prepare invoices and delivery orders
• Experience coordinating with internal stakeholders

Vaelynn Talent Pte Ltd · Licence No. 25C3079

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