Outlet Manager

Job Summary

Outlet Manager is responsible for the profitability of the outlet. They perform outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. They manage inventories, interact with customers, wait staff, and support employees to maximize revenue generation and enhance the customer experience. They oversee the recruitment, training, and motivation of staff. They maintain high standards of quality control, hygiene, health, and safety in the dining area.

Responsibilities

• Manage daily outlet operations to ensure smooth workflow and operational efficiency
• Deliver excellent customer service by engaging with customers and resolving issues to enhance satisfaction
• Schedule staff shifts effectively to meet operational demands and optimize labor costs
• Oversee cashiering processes to ensure accurate transactions and cash handling
• Implement loss prevention measures to minimize shrinkage and protect assets
• Maintain outlet facilities and equipment to uphold operational standards and safety
• Manage inventory levels by monitoring stock usage and coordinating timely replenishment
• Collaborate with wait staff and support employees to maximize revenue generation and improve customer experience
• Lead recruitment efforts by selecting qualified candidates aligned with outlet needs
• Conduct staff training programs to develop skills and ensure compliance with operational standards
• Motivate and supervise staff to maintain high performance and team morale
• Enforce quality control, hygiene, health, and safety standards in the dining area to comply with regulations and company policies