Salary :
$3,000 - 4,000 monthly
Company: Burnt Cones Pte. Ltd.
Industry: Food & Beverage / Gelato Café
Employment Type: Full-Time
Work Location: Assigned Burnt Cones outlet in Singapore
Work Schedule: 6-day work week (12 hours/day), including weekends and public holidays
Burnt Cones is a homegrown Singapore gelato café specialising in handcrafted gelato, freshly made waffles, coffee and desserts. We take pride in preparing our products with quality ingredients, maintaining high operating standards and providing warm, efficient service to every customer.
We are looking for a responsible and hands-on Food Outlet Manager to lead the daily operations of one of our outlets.
Take full responsibility for the day-to-day operations and performance of the assigned outlet.
Ensure the outlet opens and closes punctually according to operating hours.
Maintain smooth, efficient and organised service throughout each shift.
Ensure all equipment, POS systems, display freezers and operating tools are functioning properly.
Monitor product availability and ensure sufficient stock is prepared before peak periods.
Coordinate with the central kitchen, operations team and delivery team regarding stock replenishment and operational requirements.
Ensure all opening, closing, cleaning and handover checklists are properly completed.
Immediately report equipment breakdowns, outlet defects, safety issues and operational incidents to management.
Lead, supervise and motivate full-time and part-time employees.
Prepare staff schedules and ensure sufficient manpower coverage.
Allocate daily duties and communicate clear expectations to the team.
Conduct shift briefings and ensure staff understand daily targets, promotions and operational priorities.
Train employees in customer service, product knowledge, food preparation, hygiene, cash handling and outlet procedures.
Monitor staff punctuality, attendance, grooming, conduct and job performance.
Address poor performance, misconduct and operational lapses promptly and professionally.
Maintain discipline while creating a respectful and productive working environment.
Support the recruitment, onboarding and assessment of new employees when required.
Ensure customers receive friendly, attentive and efficient service.
Handle customer complaints, service recovery and difficult situations professionally.
Resolve minor customer issues independently and escalate serious matters to management.
Ensure staff can confidently explain products, flavours, allergens, promotions and loyalty programmes.
Monitor online and in-store feedback and identify opportunities to improve the customer experience.
Work towards monthly sales, profitability and operational targets.
Monitor daily sales performance, average transaction value, wastage and labour productivity.
Encourage appropriate upselling of gelato, waffles, beverages, takeaway products and promotional items.
Implement company campaigns, seasonal products and outlet promotions accurately.
Identify opportunities to improve sales, customer traffic and repeat visits.
Submit accurate daily, weekly and monthly performance updates when required.
Take ownership of the outlet’s results rather than waiting for instructions for every operational issue.
Ensure all products are prepared, portioned and served according to Burnt Cones’ standards.
Maintain proper gelato display, temperature, presentation and flavour labelling.
Ensure waffles, beverages and other menu items are prepared consistently.
Conduct regular product quality checks throughout the day.
Prevent the sale of products that do not meet company standards.
Monitor stock rotation, expiry dates, storage conditions and portion control.
Minimise unnecessary wastage, overproduction and product loss.
Maintain excellent standards of cleanliness and hygiene throughout the outlet.
Ensure compliance with Singapore Food Agency requirements and company food safety procedures.
Ensure staff observe proper handwashing, food handling and personal hygiene practices.
Maintain accurate temperature logs, cleaning records and other required documentation.
Ensure chemicals, cleaning products and food items are stored appropriately.
Keep customer areas, preparation areas, toilets, storage spaces and equipment clean and safe.
Ensure all employees follow workplace safety procedures and immediately report accidents or hazards.
Conduct stock counts and maintain accurate inventory records.
Place stock orders based on sales projections, existing inventory and upcoming promotions.
Monitor wastage, complimentary items, staff consumption, damaged goods and stock discrepancies.
Prevent unauthorised use or removal of company products, cash and equipment.
Control labour costs through proper manpower planning and scheduling.
Investigate unusual variances in stock, cash or sales reports.
Ensure outlet expenses remain within approved limits.
Ensure all sales are properly recorded through the POS system.
Verify opening floats, cash collections, refunds, discounts and end-of-day settlements.
Investigate and report cash shortages or discrepancies.
Ensure daily sales reports and supporting documents are complete and accurate.
Maintain proper records for deliveries, stock transfers, wastage and staff attendance.
Protect confidential company, customer and employee information.
Minimum 2 years of experience in food and beverage, retail, hospitality or a customer-facing environment.
At least 1 year of supervisory, shift leader, assistant manager or outlet management experience is preferred.
Candidates without management experience may be considered if they demonstrate strong leadership ability and relevant operational experience.
Strong understanding of food outlet operations, service standards, manpower planning and inventory control.
Able to lead by example and work alongside the team during busy periods.
Able to manage staff firmly, fairly and professionally.
Strong sense of responsibility, urgency and ownership.
Able to identify and resolve operational problems independently.
Good communication and interpersonal skills.
Comfortable handling customer complaints and employee performance issues.
Able to work weekends, public holidays, opening shifts and closing shifts.
Physically able to stand for extended periods and assist with cleaning, stock movement and outlet operations.
Basic computer literacy and confidence using POS systems, messaging applications and spreadsheets.
Able to communicate effectively in English.
Food Safety Course Level 1 certification is required or must be obtained upon employment.
Food Safety Course Level 3 certification is advantageous.
Applicants must be legally eligible to work in Singapore.
Previous experience in cafés, dessert shops, gelato outlets, bakeries, quick-service restaurants or casual dining.
Experience managing an outlet with both full-time and part-time staff.
Experience with staff scheduling, inventory ordering, cost control and sales reporting.
Strong attention to cleanliness, presentation and product consistency.
Calm under pressure and able to handle multiple priorities.
Proactive and willing to take initiative without constant supervision.
Honest, dependable and accountable.
Interested in developing a long-term career with Burnt Cones.
Performance may be assessed based on:
Outlet sales and profitability.
Customer service standards and customer feedback.
Staff attendance, discipline and retention.
Product quality and consistency.
Food safety and cleanliness.
Inventory accuracy and wastage control.
Labour cost and manpower productivity.
Accuracy of cash, sales and operational reporting.
Compliance with company procedures.
Ability to resolve problems and improve outlet performance.
Strong performers may be considered for progression into roles such as:
Senior Outlet Manager
Area Manager
Operations Manager
Training and Development Manager
New Outlet Opening Team
Interested applicants should submit their résumé together with the following information:
Relevant work experience
Current and expected salary
Availability or notice period
Preferred work location
Work eligibility in Singapore
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