Patient Service Associate (Office Hours)

Company’s Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Locations available: Kent Ridge OR Queensway OR West side polyclinics

Job Responsibilities:

• Conduct financial advice to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• Assist patients in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Explain and advise patient on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• Ensure SAP system is updated whenever these forms are consented by patient.

Requirements:

• At least 1 year experience as Patient Service Associate, experience in any clinic/hospital setting will be a strong advantage
• Strong communication skills, passionate to interact with patients
• Minimum O levels education qualification

Interested candidates may whatsapp your resume to 8977 7062. Only shortlisted applicants will be contacted.

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Cassie Chan | R2197426

EnviroDynamics Solutions Pte Ltd | EA No: 12C6285